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Interesting tips and support COMING SOON ON ENGLISH

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New in January: SHOW-ROOM

If you are visiting Novi Sad, come to our creative corner! Finally, all items available to see and try out 🙂

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BUSINESS POLICIES

Processing and shipping time:
We ship out all orders within 2-5 days (depends on available stock)

We send packages by international shipping, and it will take 10 days – up to 5 weeks for the shipment to come to the customer. Depends of the location and also weather it is holiday.

If more then one item is in the cart, the shipment will be recalculated and cheaper then initially written.

* NOTE that there might be delays due to custom procedure and holidays.

* Please NOTE that YOU are responsible for all CUSTOMS and DUTY FEES, if they apply.***

Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis. Let us know and we will arrange it for you!

Privacy policy:
We will only use your shipping and billing address, and contact information to – Communicate with you about your order
– To fulfil your order
– For legal reasons (like paying taxes)

* LOST PACKAGES
We offer exchange for lost packages (the fault isn’t ours if it is happened) but we want you to happy and satisfied!

Returns & exchanges:
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery

I don’t accept cancellations but please contact me if you have any problems with your order.

The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
-Custom or personalised orders
-Items on sale

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please follow the sizing charts so we avoid mistakes in an ordered measures. For any additional detail, do not hesitate to contact us!

SIZING CHART - CLOTHE MEASURE

There are standard sizes shown in the picture above, and besides them we also do custom orders.
In both cases, there are some basic measures that determine the size of the clothes.

1. FITS CHEST
You get this measure if you measure the thickest part of your dog’s chest. This is the most common part immediately behind the front legs.
2. FITS NECK
The place where your dog’s necklace stands.
3. FITS LENGHT
To get a measure of the length of the back it is necessary to measure from the neck (the part on which the necklace stands) to the part of the beginning of the tail.
4. MEASURE BETWEEN LEGS (OUTSIDE AND INSIDE) represents the size between the hoods on the footwear on the back and on the chest. It can deviate significantly in certain races and presents a problem if it is a less tangible material.

When measuring, leave the place for 1 finger between the meter and the dog’s body, and when choosing a size, select the one that matches the size of your recorded measurements by 2 to 4 cm.

We recommend that you also send us these measures if the wardrobe is not intended for Maltese, Bishon or races of similar constitution.

TIP: If you do not have a tailor’s meter, try to cover the given volume and length with some material so that the marked ranges from the material are measured by the lens. Another option is to measure some other clothing that suits your dog.

SIZING CHART - CAP MEASURE

There are two ways to defne cap size.

One is head/neck size. On our caps, we have resizable rubber band with the
stopper, so that this measurement is flexible. The other is determined by the
size of a head.

S (head size up to 25cm) – Pincher, Chihuahua, Pekingese etc.
M (head size up to 35cm) – Maltese, Bichon frise, Yorkie, Poodle etc.
L (head size up to 50cm) – Golden retriever, Beagle etc.

SIZING CHART - PANTIE MEASURE

The size of the panties is determined by the waist size.

It is very important that upon ordering you give good measures of the space
between the tail and the waist, taken from up to down.

This post is also available in: srсрпски

CALL +381695506603